At EONX Perfumes, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from www.eonx.in(the “Site”).

Contact information

If you have questions, concerns, or requests related to this Privacy Policy, you may contact us at:

Legal Name:INFINIA BRANDS

Email:support@eonx.in

Registered Address:

401, Akash Lifestyle, Tidke Nagar, Untwadi, Tatyashri Chauk,

Nashik – 422008, Maharashtra, India

Contact: +91 9404359052

Information we collect

When you interact with our Site, we may collect the following categories of personal information:

a. Device information

Collected automatically to improve website functionality and performance.

• Browser type and version
• IP address
• Time zone
• Cookies and usage data
• Pages viewed, products browsed, and interaction behavior

Purpose:

To load the website correctly, analyze usage trends, and improve user experience.

b. Order & transaction information

Collected when you place an order or attempt a purchase.

• Name
• Billing & shipping address
• Email address
• Phone number
• Payment details (processed securely via third-party gateways)

Purpose:

To process payments, fulfill orders, arrange shipping, prevent fraud, and communicate order updates.

c. Customer support information

Collected when you contact us for assistance.

• Order details
• Communication history
• Any information you voluntarily provide

Purpose:

To provide effective customer support and resolve issues.

Sharing of personal information

We share your personal information only when necessary and strictly with trusted service providers, including:

• Odoo (ERP & website management)
• Payment gateways
• Courier & logistics partners
• Analytics and performance tools

These partners are authorized to use your information only to perform services on our behalf.

We may also disclose personal information if required by law or to protect our legal rights.

Behavioural & marketing communications

We may use your information to:

• Send order-related updates
• Inform you about new launches, offers, or promotions (only if you opt in)
• Improve marketing relevance

You may opt out of promotional communications at any time by using the unsubscribe option or contacting us.

Cookies & tracking technologies

We use cookies to enhance browsing experience and site performance.

Cookies help us:

l  Remember your preferences

l  Maintain secure sessions

l  Understand site traffic and usage

You can manage or disable cookies through your browser settings. Please note that disabling cookies may impact certain site functionalities.

Data retention

We retain your personal information only as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.

You may request deletion of your personal data unless retention is required by law.

Your rights

Depending on your location, you may have the right to:

l  Access your personal data

l  Correct inaccurate information

l  Request deletion of your data

l  Withdraw consent for marketing communications

To exercise these rights, please contact us using the details above.

Data security

We implement industry-standard security measures to protect your personal information.

Payment data is processed securely and never stored on our servers.

Minors

Our website and products are not intended for individuals under 18 years of age.

We do not knowingly collect personal information from minors.

Changes to this policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

The updated version will always be available on our website with the revised date.

Complaints

If you believe your privacy rights have been violated, please contact us first so we can address your concern promptly.

If you are not satisfied, you may contact your local data protection authority.